Ordering & Returns
All products are completley handmade and can take up to 14 working days to produce, notification will be given via email once an order is complete and dispatched. UK orders are dispatched using Royal Mail 1st class recorded delivery, and international orders are dispatched using International track and signed. Some international orders may be subject to taxes or custom charges, and Resin Designs by Nadine will not be responsible for these.
To be eligible for a return, you must contact me within 14 days from delivery, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If a product is bespoke and has been made to your specific requirements and it is not faulty, then a refund cannot be given.
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item.
Only regular priced items may be refunded, sale items and products from my seconds page cannot be refunded.
I only replace an item if it is defective or damaged. If you need to exchange it for the same item, please send me an email at firstname.lastname@example.org and details will be given on where to return the items to.
To return your product, please email email@example.com for further details.
You will be responsible for paying for your own shipping costs for returning your item. If the item has been reported faulty, then a refund for the shipping costs will be given on return. Shipping costs are non-refundable for items no longer required. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service. I do not guarantee that I will receive your returned item, for missing returned items these should be taken up with the postal company you have used.
Please CLICK HERE to contact me for any questions related to refunds and returns.